Practice Information

Medition Forum is an accredited Service Provider with Disac
 

Mediation Forum is recognized as an accrediting body with NABFAM
 


1. Mediation Forum (Pty)Ltd can be contacted on (021) 824 8551 or per email at accreditation@mediationforum.co.za
2. Isobel Susan is the person responsible for the registration information;
3. Mediation Forum is accredited with DiSAC as a Service Provider ;
4. Mediation Forum (Pty)Ltd and its mediators are covered by professional indemnity insurance to the extent required by the Council from time to time;

5. The Region(s) covered by Mediation Forum’s panel of mediators.
a) Western Cape
b) Southern Cape
c) Natal
d) Gauteng
6. The types of mediation offered :
a) Family and Divorce Mediation
b) Civil and Commercial Mediation
c) Labour Mediation
d) Workplace Mediation
7. Mediation Forum has adopted the DISAC / NABFAM’s Code of professional conduct for its mediators.
 DiSAC-Code-of-Professional-Conduct-for Mediators
8. Mediation Forum has adopted and agrees to subject ourselves, and follow the Council’s Code of Good Conduct for ASPs;
9. Internal complaints procedure;

Complaints Procedure
1. Please raise the issue in mediation if possible, so your mediator can deal with the problem straight away.
2. You can also raise a complaint after mediation. Simply call, write or email us, telling us about your experience. All complaints should be addressed to admin@mediationforum.co.za
3. Within seven days of any person submitting a detailed account of the complaint in writing, with respect to the conduct of a mediator appointed under the auspices of Mediation Forum the Admin Officer will send a letter of acknowledgement to the complainant by email together with a copy of this Procedure.
4. A full review will be undertaken by the Complaints Officer appointed by the Directors. The mediator concerned will be invited to respond to the complaint and reply in writing explaining their understanding of the detailed complaint within 14 days.
5. The Complaints Officer may undertake further communications and or investigations with the mediator, complainant and or other parties should further clarification be required
6. The Complaints Officer will on completion of this investigation, but not later than 28 days after receipt of the detailed complaint thereof cause a letter to be sent to both the complainant and the mediator informing them of their decision in the matter and of any further action to be taken, if any.
7. Should the complainant or mediator be dissatisfied with the decision of the Complaints Officer, he/she is required to send a letter stating this together with his/her reasons for doing so to the Complaints Officer.
8. The Complaints Officer will within seven days of receipt thereof refer this letter together with the full file relating to the matter to the Mediation Forum’s Complaints Committee. The Committee will review the complaint, conduct further investigations and enquiries as it deems necessary and determine whether or not there was a breach of conduct and/or a breach of the Code of Practice.
a. The Committee may require the mediator to attend a hearing in person
b. The Committee may, if it feels it appropriate, invite the complainant to attend such a hearing
​9. Should the Committee find that a breach of conduct and/or a breach of the Code of Practice has taken place, the mediator and the complainant will be notified of the Committee’s decision in writing and the Committee will initiate the Disciplinary Process.

Civil Mediator Accreditation Procedure

Applicants must satisfy Mediation Forum’s Accreditation Panel that he or she meets the requirements set out below before they can receive the Accredited Mediator designation of DiSAC accredited Mediator

Procedure
1. Complete the Civil Mediator Accreditation Application Form CIVIL MEDIATOR APPLICATION FORM
2. Submit all relevant documentation and proof of Tertiary qualifications to accreditation@mediationforum.co.za
3. The application will be scrutinized and additional information or proof might be requested.
4. The complete application will then be submitted to the accreditation panel.The accreditation panel will be the chairperson, Mr.Hennie Duvenhage {(BA sociology and psychology (US), B.TH (US) Licenciate in Theology(US), MBL Unisa and Diploma: Labour Relations Development Program(USB)} plus one director. The minimum criteria will be as follows in terms of DiSAC Standards: 1.

Accreditation of mediators
1.1 National standard for accreditation of mediators
In order to qualify for accreditation as a mediator with the Council, a candidate must:

a) Undergo training under an accredited mediator training programme and be assessed and certified as competent by accredited assessors
or
(where other training was successfully completed) apply for recognition of their prior learning, and then be assessed and certified as competent by an accredited assessor or (in the case of experience only) apply for recognition of their prior experience, and then be assessed and certified as competent by the Council.
b) Supply testimonials of his/her good character from two persons with whom the candidate has a professional relationship.
c) Be affiliated with one or more Accredited Service Providers (‘ASP’).
d) Under oath, and in writing, confirm that he / she:
i) Has not been convicted of any criminal offence involving dishonesty.
ii) Was never withdrawn from or refused membership of any other panel (or if he/she was, provide details).
1 Additional requirements may be imposed for areas of specialization – such as labour or community mediation. Please note that different accreditation standards already exist for family mediators under the National Accreditation Board for Family Mediators, NABFAM
iii) Subjects himself / herself to the Code of Professional Conduct, and the complaints and disciplinary procedures, of the ASP with which he / she is affiliated.
e) Pay the annual Council accreditation fee.

1.2 Recognition of prior learning
Where a mediator was trained under a training programme that is not accredited by the Council, the mediator may obtain accreditation through one of the following ways: a) Undergo training under an accredited training programme ;
b) Apply to an ASP for recognition of prior learning.
i) Each such application must be accompanied with full details of training and experience.
ii) The ASP will nominate an accredited assessor to assess the applicant
iii) The assessment will consist of :
(1) a written component that tests the applicant’s understanding of mediation theory, practice and law; and
(2) an assessment of the applicant’s skills as a mediator in an actual mediation or an applicable role play.
(3) When assessing an applicant, the assessor must certify a trainee as being of competent standard, or if this is not the case, recommend additional training and practice and re-assessment at a later date.

Each such application will be considered on its own merits. Any decision that an applicant is required to undergo additional training in order to qualify for accreditation shall be final.

1.3 Recognition of prior experience

In exceptional circumstances, experienced mediators who are acknowledged by their peers as such, may be accredited on the basis of their experience in mediation practice without having to first complete an accredited training programme.

A person wishing to qualify on this basis shall apply to an accredited service-provider for recognition of prior experience.
a) Each such application must be accompanied by full details of experience.
b) The ASP will consider the application, and if satisfied of the applicant’s competency, recommend to the Council that the person be accredited.
c) The Council will consider such application and recommendation and must then assess and certify the applicant as being competent, or if not of this opinion, recommend what additional training and practice needs to be under taken to acquire accreditation.
Each such application will be considered on its own merits. Any decision that an applicant is required to undergo additional training in order to qualify for accreditation shall be final.

2. Continued accreditation of mediators
2.1 Lapsing of accreditation
A mediator’s accreditation with the Council, shall automatically lapse after 24 months from the date of accreditation, and he /she will be required to apply for continued accreditation.
2.2 Requirements In order to qualify for continued accreditation as mediator an applicant must provide the following:
a) A letter of good standing from the ASP with which he /she is affiliated.
b) Proof that he /she performed a minimum number of four mediations or an equivalent in skills maintenance activity.
c) Proof that he / she participated in one or more continuing professional development programme on mediation registered with the Council once every 24 months, and received a minimum of CPD points.
2.3 Continuing Professional Development [CPD] a) In order to qualify for CPD points:
i) All conferences, seminars and group discussions must be registered with the Council. The registration must note the following details:
(1) Date, time, place and duration of the event
(2) Name of the presenter(s) / chair
(3) Full details of the subject-matter of the event ii) All the seminars and programmes must be accredited by the Council.

Process for accreditation of mediators
a) Applicants wishing to be accredited as a mediator must apply for affiliation2 to an accredited service provider [‘ASP’]. Each such application must be accompanied with full details of having met the requirements set out in section 1.1 above.
b) The ASP will consider the application and:
i) If the applicant underwent training under an accredited mediator training programme and was assessed and certified as competent, the ASP may grant him / her affiliation;
ii) ASPs are entitled to introduce additional requirements (such as experience requirements) for affiliation. Any applicant will have to satisfy all those requirements prior to obtaining affiliation.
c) In all cases where an applicant has met the accreditation requirements and has been granted affiliation the ASP must:
i) Provide a written statement to that effect to the Council, and request that the applicant be accredited as a mediator with the Council.
ii) Pay the candidate’s annual Council registration fee to the Council.
d) Upon receipt of such a request the Council must accredit the applicant as a mediator, and issue an accreditation certificate to the mediator, provided that the Council may request the ASP to provide further details or proof that the applicant has met all of the requirements before it so accredits the applicant.
e) The same process shall apply for continued accreditation of mediators.

​Once a mediator is accredited his/ her details will be enrolled in the Council’s Accreditation Register, and the applicant will be allowed to use the Council logo, and the words ‘DiSAC Accredited Mediator’.
 
  CIVIL MEDIATOR APPLICATION FORM

TRAINING OFFERED

EVER CONSIDERED MEDIATION AS A CAREER?

The Faculty of Law, North-West University, Potchefstroom Campus offers options to help you get there:

SHORT LEARNING PROGRAMME ON CIVIL MEDIATION

  • 40 hours of training – Monday to Friday - PLUS submission of assignments and a portfolio.
  • ​Proposed NQF level 8, 12 proposed credits.
  • Assessment during practical role plays and simulations and on written tests and assignments.
  • The minimum admission requirement is a three year bachelor degree (or equivalent) plus a minimum of 5 years post-matric working experience.
  • Course fee of R12 500 plus VAT includes text book, study material, basic stationery, training, assessment, certificate, 5 lunches, 10 teas.
Both courses have been approved by the NWU Institutional Committee on Academic Standards. They comply with the prescribed 40 hour formal training and standards set by the court annexed mediation rules as one of the requirements for registration as a mediator.

Applications close 30 days prior to commencement of the course. We reserve the right to reschedule or cancel a course should we receive an insufficient number of applications. We can also schedule in-house training on dates that suit your company.

​ Enquiries:Hendrik Susan 021 824 8551 or info@mediationforum.co.za. Registration forms: http://www.nwu.ac.za/pc-law

Family Mediator Accreditation Procedure

Applicants must satisfy Mediation Forum’s Accreditation Panel that he or she meets the requirements set out below before they can receive the Accredited Mediator designation of NABFAM accredited Mediator
Procedure
1. Complete the Family Mediator Accreditation Application Form FAMILY MEDIATOR APPLICATION FORM
2. Submit all relevant documentation and proof of Tertiary qualifications to accreditation@mediationforum.co.za
3. The application will be scrutinized and additional information or proof might be requested.
4. Supply proof of CPD points for continued accreditation where applicable.
5. The complete application will then be submitted to the accreditation panel. 

​A. MINIMUM NATIONAL STANDARDS FOR MEDIATORS.
1. The Minimum criteria will be as follows in terms of NABFAM Standards in order to qualify for accreditation as mediator with NABFAM, an applicant must:

a. Provide proof of having met the following training requirements:
i) Training in an accreditation mediator training course, with assessment and certification of his/her competence.
ii) Completion of any prescribed additional background training requirements.
iii) Attainment of 8 CPD training points (that may include additional background training, but does not include points towards the mediator training course)
b. Provide proof of having met the following practice requirements:
i) Participation in a minimum of 3 (three) supervised mediation sessions.
ii) Discussion of 2 (two) written case summaries (of matters in which he/she participated) with the supervisor.
c. Be an accredited and paid up member with one or more member organisations of NABFAM.
d. In writing confirm the he/she:
i) Has not been convicted of any criminal offence;
ii) Subject’s himself/herself to the Code of Conduct and Ethics, and the complaints and disciplinary procedures, of the accredited mediation NABFAM member organisation(s) with which he/she is affiliated.
2. Application for Accreditation.
e. Applicants who want to be accredited as a mediator must apply for affiliation to an accredited NABFAM member organisation. Each such application must be accompanied with full details and proof of having met the minimum national standard, set out in paragraph 1 above.
f. The NABFAM member organisation will consider the applicant and if:
i) The Applicant has met all the minimum national accreditation requirements, it may grant him/her affiliation;
ii) NABFAM member organisations are entitled to introduce additional requirements for affiliation. Any applicant will have to satisfy all those requirements prior to obtaining affiliation.
g. In all cases where an applicant has met the minimum national standard and was granted affiliation by NABFAM member organisation, the NABFAM member organisation must:
i) Provide a written statement to that effect to NABFAM, and request that the applicant be registered as an accredited mediator.
ii) Pay the candidate’s annual NABFAM registration fee over to NABFAM.
h. Upon receipt of such a request the Board must register the applicant as an accredited mediator, and issue an accreditation certificate to the mediator, provided that the Board may request the NABFAM member organisation to provide further details or proof that the applicant has met all of the requirements, before it so registers the applicant.
i. The same process shall apply for continued accreditation of mediators.

3. Recognition of Prior Learning
Where a mediator was trained under a training program that is not accredited by the Board, the mediator may obtain accreditation through one of the following ways:
a. Undergo training under an accredited training program; or
b. Apply to a member organization for recognition of prior learning.
i) Each such application must be accompanied with full details of training and experience.
ii) The member organisation will nominate an accredited assessor to assess the applicant.
iii) The assessment will consist of:
1. A written component that tests the applicant’s understanding of mediation theory; and
2. An assessment of the applicant’s skills as mediator in an actual mediation or an applicable role play
3. When assessing an applicant, the assessor must certify a trainee as being of competent standard, or if this is not the case, recommend additional training and practice, and re-assessment at a later date.
Each such applicant will be considered in its own merits. Any decision that an applicant is required to undergo additional training in order to qualify for accreditation shall be final.

4. Recognition of Prior Experience.
In exceptional circumstances, experienced mediators are acknowledged by the member organisation as such, may be accredited on the basis of their experience in mediation practice without having to first complete an accredited training program.

A person wishing to qualify on this basis shall apply to a member organisation for recognition of prior experience.

a. Each such application must be accompanied with full details of experience.
b. The member organisation will consider the application, and if satisfied of the applicant’s competency, recommend to the Board that the person be accredited.
c. The Board will consider such application and recommendation and must then assess and certify the applicant as being competent, or if not of this opinion, recommend what additional training and practice need to be taken to acquire accreditation.

Each such application will be considered on its own merits. Any decision that an applicant is required to undergo additional training in order to qualify for accreditation shall be final.
 MINIMUM NATIONAL STANDARDS FOR CONTINUED ACCREDITATION OF MEDIATORS.

The affiliation of mediators with NABFAM member organisations, and their accreditation with NABFAM, shall be valid for 12 months from the date of accreditation, and they will be required thereafter to apply for continued affiliation and accreditation.

In order to qualify for continued affiliation and accreditation as mediator an applicant must provide the following:
i) Proof that he/she performed a minimum number of 3 (three) mediations during the past 12 months.
ii) Proof that he/she performed a minimum of 3 pro bono mediations or parenting plans (this may overlap with the requirement under paragraph I).
iii) Proof the he/she acquired a minimum of:
a) 8 (eight) CPD points during the first year of accreditation.
b) 10 (ten) CPD points during the second year of registration.
c) 12 (twelve) CPD points during the third and subsequent years of registration
iv) A letter of good standing from the NABFAM member organisation with which he/she is affiliated.
v) The annual NABFAM accreditation fee through their member organisation paid.

NABFAM may require proof that all the above requirements were met prior to renewing accreditation.

B. MINIMUM NATIONAL STANDARDS FOR CONTINUED PROFESSIONAL DEVELOPMENT (CPD) POINT ALLOCATION.

In order to qualify for CPD points: All conferences, seminars and group discussions must be registered with the member organisation. A request for registration must note the following details:
  • Date, time, place and duration of the event
  • Name of the presenter(s) / chair
  • Full details of the subject matter of the event
Upon receipt of a request for registration by an applicant for CPD points, the member organisation will consider the application to register the event, and confirm the applicable CPD points (subject to the content being applicable). All mediator training courses that are attended towards initial qualification, as a mediator must be accredited by NABFAM
NATURE OF ACTIVITY POINT ALLOCATION
Evening Training Seminar 2 Points
Half Day Seminar 3 Points
One Day Seminar 5 Points
Multi-day Courses 5 Points per day (maximum 10 Points per year)
Supervision 1 Point per session (maximum 5 Points per year)
Publication / Public Appearance 5 Points
Conference 5 Points per day
Conference presentation (National) 3 Points
Conference presentation (International) 5 Points
Case Presentation 2.5 points per presentation
Attendance of Group Discussions (eg Committee Meetings) 1 Point (maximum 5 Points per year)
Presenter at discussion Group 2 Points per Presentation
Presentation of Training Seminar/Course Equal amount of Points as a delegate who attends the event.
Community Service Mediations 2 Points per session (maximum 10 Points per year)
Post Graduate Study in Mediation related Subject 10 Points

6) All applicants will be required to do at least one supervised mediation with one of the directors of Mediation Forum (Pty) Ltd before approval of such application.
 
 
  FAMILY MEDIATOR APPLICATION FORM